Terms of Service

Last updated: 11 November 2026

Overview

Terms of Service

Last updated: 11 November 2026

Overview

Welcome to PURR Shop.

PURR Shop is the trading name of PURR Cat Grooming Limited, a limited company registered in the United Kingdom.

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to PURR Cat Grooming Limited, trading as PURR Shop.

We operate this website and online store to provide customers with access to our products and services.

Our online store is powered by Shopify.

These Terms of Service explain the conditions that apply when you browse our website, place an order or purchase products from us.

Nothing in these Terms affects your statutory rights under applicable consumer protection legislation.

1. Access and Customer Accounts

By using our website, you agree to provide accurate and up-to-date information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account details and for notifying us if you become aware of unauthorised account activity.

You must not use our website for unlawful or fraudulent purposes.

2. Products and Descriptions

We make every reasonable effort to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

Please note that colours and product appearances may vary slightly depending on your screen settings.

We reserve the right to update product descriptions, discontinue products or change product availability without prior notice.

Any changes will not affect orders already accepted, except where permitted by applicable law.

All products are subject to availability.

3. Orders and Acceptance

By placing an order through our website, you are offering to purchase the selected products subject to these Terms of Service.

Once your order has been submitted, you will receive an order acknowledgement by email.

An order acknowledgement does not necessarily mean that your order has been accepted.

A binding contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation email.

We reserve the right to decline orders where products are unavailable, payment cannot be authorised, or there is a genuine pricing or product information error.

If we cannot fulfil an order after payment has been taken, we will refund the relevant amount.

4. Prices and UK VAT

All prices displayed on our website for UK customers are inclusive of UK Value Added Tax (VAT) at the applicable rate, where VAT is chargeable.

No additional UK VAT will be added to the displayed UK product price at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders already accepted.

The VAT treatment of international orders may differ depending on the delivery destination and applicable tax regulations.

5. International Orders, Customs Duties and Import Taxes

PURR Shop welcomes international orders to the destinations available at checkout.

International shipments may be subject to additional import VAT, customs duties, customs clearance fees, handling charges or other taxes imposed by the destination country.

All additional import taxes, customs duties, customs clearance fees and related charges payable upon import are the responsibility of the purchaser.

These charges are not included in our product prices or shipping costs.

PURR Shop does not prepay customs duties or import charges on behalf of international customers.

Purchasers are responsible for paying any applicable charges directly to the relevant customs authority or delivery provider.

Although our UK prices include VAT where applicable, this does not mean that import taxes or customs duties in another country have been paid.

We recommend checking with your local customs authority before placing an international order.

This section does not override any tax collection obligations imposed on PURR Shop by applicable law.

For further information, please refer to our Shipping Policy.

6. Payment and Billing

Payment must be made using one of the accepted payment methods available at checkout.

You agree to provide accurate and complete billing and payment information.

Payments are processed securely through the payment providers available on our website.

We reserve the right to decline transactions where payment cannot be authorised or where fraudulent activity is reasonably suspected.

7. Shipping and Delivery

Shipping methods, estimated delivery times and applicable delivery charges are displayed at checkout.

We aim to process and dispatch orders as quickly as possible.

Delivery estimates may be affected by courier delays, customs processing, adverse weather or other circumstances beyond our reasonable control.

For consumer purchases, we remain responsible for the goods until they come into the physical possession of the customer or a person nominated by the customer, except where applicable law provides otherwise.

Your statutory rights relating to delivery remain unaffected.

Please refer to our Shipping Policy for further details.

8. Returns, Refunds and Cancellations

We want our customers to be happy with their purchases.

For eligible online purchases, UK consumers have the right to cancel within 14 days of receiving their goods without providing a reason.

Customers then have a further 14 days from notifying us of cancellation to return the goods.

For change-of-mind returns, customers are responsible for the direct cost of return postage, provided this has been communicated before purchase.

Certain products may be exempt from cancellation rights where permitted by law.

Faulty, damaged or incorrectly described goods are subject to separate statutory consumer protections.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

Please refer to our Returns & Refunds Policy for full details.

9. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions and other materials, is owned by PURR Shop or used with permission from the relevant rights holders.

These materials are protected by applicable intellectual property laws.

You may browse and use our website for personal, lawful purposes.

You must not reproduce, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services.

These websites are operated independently, and their content and policies may differ from ours.

We recommend reviewing the terms and privacy policies of third-party services before using them.

Nothing in this section excludes any responsibility that PURR Shop cannot lawfully exclude.

11. Shopify Platform

Our online store is powered by Shopify.

Shopify provides the ecommerce technology used to operate our website and process certain aspects of customer transactions.

Purchases made through our website are contracts between the customer and PURR Shop, not Shopify.

Shopify’s handling of personal information is explained further in our Privacy Policy and Shopify’s relevant privacy information.

12. Privacy and Personal Information

We respect your privacy and are committed to handling personal information in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018 where applicable.

Information provided when placing an order may be used to process payments, fulfil purchases, arrange deliveries, communicate with customers and operate our website.

Please refer to our Privacy Policy for details of how personal information is collected, used, stored and shared.

13. Customer Reviews and Feedback

Customers may choose to submit reviews, comments or feedback relating to our products or services.

By submitting content, you confirm that you have the necessary rights to share it and that it does not infringe the rights of others.

You grant PURR Shop permission to display and use submitted feedback in connection with operating and promoting our business, subject to applicable law and privacy rights.

We reserve the right to remove content that is unlawful, misleading, abusive or otherwise inappropriate.

14. Errors and Inaccuracies

We make reasonable efforts to ensure that the information on our website is accurate.

Occasionally, errors may occur in product descriptions, pricing, availability or other information.

Where a genuine error is identified, we may correct the information and, where legally permitted, decline or cancel an affected order.

If an order is cancelled after payment has been collected, we will issue the appropriate refund.

15. Prohibited Uses

You agree not to use our website:

• For unlawful or fraudulent activities.
• To infringe intellectual property rights.
• To submit false or misleading information.
• To transmit viruses, malware or other harmful code.
• To interfere with the security or operation of our website.
• To harass, threaten or abuse other users or our staff.
• To access restricted systems or customer information without authorisation.

We may restrict access to our website where reasonably necessary to protect customers, our business or the security of our services.

16. Website Availability and Warranties

We aim to keep our website accessible, accurate and secure.

However, we cannot guarantee uninterrupted access to the website or that it will always be free from technical errors.

Nothing in these Terms excludes or limits any statutory guarantees, warranties or consumer rights that cannot legally be excluded.

In particular, products supplied to consumers must meet applicable legal requirements relating to satisfactory quality, fitness for purpose and correspondence with their description.

17. Limitation of Liability

PURR Shop will not be liable for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory consumer rights or your entitlement to legal remedies where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

18. Suspension and Termination

We may suspend or restrict access to our website or customer accounts where reasonably necessary due to suspected fraud, security concerns, unlawful activity or a serious breach of these Terms.

Any suspension or termination will not affect existing contractual obligations or statutory consumer rights.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services or applicable law.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively remove rights arising under orders already accepted.

Where required by law, we will notify customers of material changes.

20. Governing Law

These Terms of Service are governed by the laws of Scotland, subject to any mandatory consumer protection laws that apply in the customer’s country of residence.

Nothing in these Terms prevents consumers from exercising rights or bringing proceedings in courts available to them under applicable law.

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Contact Information

If you have any questions about these Terms of Service, an order or our products, please contact:

PURR Shop

Email: hello@purrglasgow.com

Business address: Unit 88, 35 Rosyth Road, Glasgow, G5 0YD

We are always happy to assist with customer enquiries.