Returns & Refunds Policy

Last updated: 11 November 2026

We want you to be completely happy with your purchase. If you need to return an item, please read the following policy.

1. Your Right to Cancel

For eligible online purchases, UK consumers have the legal right to cancel their order within 14 days of receiving their goods, without providing a reason.

If your order contains multiple items delivered separately, the cancellation period normally begins the day after you receive the final item.

To exercise your right to cancel, you must notify us within the applicable cancellation period.

You then have a further 14 days from notifying us to send the goods back.

2. How to Request a Return

To request a return, please contact:

Email: support@catgroomingtools.com

Business name: PURR Cat Grooming Ltd

Returns address: Unit 88, 35 Rosyth Road, Glasgow, Scotland, G5 0YD

Please include your order number and details of the item you wish to return.

You can cancel by providing a clear statement by email or post. You do not need to use any particular form.

3. Condition of Returned Goods

Please take reasonable care of any goods you intend to return.

You may examine and handle goods as you would reasonably be permitted to do in a physical shop.

Where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may make a deduction from the refund to reflect any reduction in value, where permitted by law.

4. Return Postage

For change-of-mind returns, the customer is responsible for the direct cost of returning the goods.

We recommend using a tracked postal service and retaining proof of postage.

Where goods are faulty, damaged or not as described, we will meet our legal obligations regarding return costs and remedies.

5. Refunds

For eligible cancellations, we will refund the amount paid for the returned goods and, where required by law, the original standard delivery cost.

Additional charges for premium delivery services are not normally refundable beyond the cost of our standard delivery option.

Refunds will be made using the original payment method unless otherwise agreed.

We will issue the refund within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever is earlier.

6. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us at support@catgroomingtools.com.

We will assess the issue and provide an appropriate refund, repair, replacement or other remedy in accordance with applicable consumer protection legislation.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

7. Exceptions to Cancellation Rights

Certain goods may be exempt from the standard 14-day cancellation right where permitted by law, including qualifying personalised or made-to-specification goods and certain sealed hygiene products once unsealed.

Any applicable exclusions will be communicated before purchase.

These exclusions do not remove your statutory rights if goods are faulty or not as described.

8. International Returns

International customers should contact us before returning goods so that we can provide the appropriate instructions.

Return postage for change-of-mind returns is normally the responsibility of the customer, subject to applicable consumer law.

Any customs declarations should accurately identify the goods as returned merchandise.

Any additional statutory consumer rights applicable in the customer’s country will be respected.

9. Contact Information

For any questions regarding returns or refunds, please contact:

PURR Cat Grooming Ltd

Unit 88, 35 Rosyth Road, Glasgow, Scotland, G5 0YD

support@catgroomingtools.com